Surprise Football Trip FAQs

Browse our packages to compare what is included, then contact us with any questions. Online bookings are currently closed.

If you already have a booking, please contact us about the traveller information required. The current traveller form is for contact and booking details. Passport uploads are not available; please do not upload passport images through the website.

Your destination is revealed two weeks before departure.

We love the element of surprise! While we can’t guarantee specific destinations or matches, we do allow you to let us know your preferences (such as avoiding certain teams or countries). This way, we can do our best to tailor your experience while keeping the mystery intact.

Absolutely! If you’d like to book a Mystery Away Day for a group of 10 or more people, please contact us directly. We’ll ensure your group has an unforgettable experience and accommodate any special requirements.

We do not currently supply a physical gift box or football-themed items. Please contact us to ask about gift-card options.

We send our customers to top-tier football matches, including games in major European leagues like Spain, Italy, France, Germany, and more. Whether it’s a famous club or a hidden gem, you can expect an exciting and high-quality football experience.

Yes, children are welcome! If you’re traveling with kids, just make sure to let us know during booking so we can arrange suitable accommodations. We’ll also take into account the nature of the football match and make sure it’s appropriate for younger fans.

We offer trips departing from major airports across the UK. During booking, you’ll be asked to select the airport closest to you, and that will be the airport you fly from and return to. We aim to provide as many options as possible to make your trip convenient.

Your destination is revealed two weeks before departure. Please contact us to confirm when the match ticket details for your booking will be available.

Group seating is not guaranteed on flights or at the match. Please contact us about your group or an existing booking so we can explain the seating arrangements.

We understand that plans can change. If you need to modify or cancel your booking, please reach out to us as soon as possible. Our team will help you with your request, though cancellation policies apply, depending on the circumstances.

Basic includes return flights and a match ticket without hotel accommodation. Standard and Premium include two nights of accommodation. See our package details to compare what is included.

For your Mystery Away Day, you’ll need to bring a valid passport, your travel documents (flights, match tickets, and accommodation), and any specific documents related to your trip, like visa requirements (if applicable). You will receive more detailed instructions after booking.

Online bookings are currently closed. You can explore our packages and contact us with questions about future trips or an existing booking.

Unfortunately, flight timings are determined by the available schedules and are subject to the surprise nature of the experience. We will send you the flight details two weeks before departure, and you can then prepare for the adventure!

Refunds are subject to our terms and conditions. If your flight is canceled or you can’t travel due to unforeseen circumstances, we’ll work with you to find a solution. Please contact our support team for any specific inquiries related to cancellations.

The match ticket is included in the package price. Please contact us to confirm ticket delivery timing and any questions about an existing booking.

Airport transfers are not included in the standard package, but we can help arrange them for you at an additional cost. If you’d like to include airport transfers, simply let us know during the booking process, and we’ll provide the details.

Yes, you can upgrade your flight for an additional fee. After your booking is confirmed, please contact us, and we’ll discuss your options for flight upgrades, such as business class or premium seating.

If you have any further questions or need additional assistance, feel free to reach out to us! You can contact us via email at info@footballawaydays.co.uk or use our contact form. We’re always here to help!

Standard and Premium packages include two nights of accommodation; Basic does not include hotel accommodation. Please contact us to confirm trip dates and the itinerary for an existing booking.