Privacy Policy
Effective Date: 15/01/2023
At Mystery Away Days Ltd (“we”, “us”, or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this policy carefully to understand what we do with your data.
1. Information We Collect
When you use our website or services, we may collect the following information:
- Contact Information: Your name, email, phone number (when you create an account, contact us, or subscribe to our newsletter).
- Payment Details: Billing information when you make a purchase.
- Travel Information: Details like flights, hotel preferences, and names of your travel companions during a booking.
- Other Info You Share: In surveys, contests, promotions, or any public discussions on our website.
2. How We Use Your Information
We use your personal data to:
- Process bookings and deliver our services to you.
- Keep you updated about your booking, send confirmations, or provide customer support.
- Send you promotions, newsletters, or special offers (you can unsubscribe anytime).
- Improve your experience by showing content that matches your preferences.
- Understand how people use our site so we can make it better.
- Keep our website safe and prevent fraud.
- Follow legal rules and respond to requests from authorities.
3. Sharing Your Information
We only share your data when needed and in the following situations:
- Service Providers: With airlines, hotels, payment processors, and other partners helping us serve you.
- Promotions & Events: With trusted partners when you join joint contests or promotions.
- Your Consent: If you choose to link your account or share info with social media platforms.
- Legal Reasons: If required by law, or to protect our rights, property, or safety.
- Business Transfers: During company mergers, acquisitions, or sale of assets.
4. Data Security
We use standard security measures to protect your data. However, no online system is 100% secure. You’re responsible for keeping your login details safe and for limiting access to your devices.
5. Your Rights
You can request to:
- Access, update, or delete your personal data.
- Limit how we use your data or object to certain processing.
- Withdraw your consent at any time.
To do any of the above, just contact us using the details at the end of this policy.
6. Cookies & Tracking
We use cookies and similar tools to understand how you use our site and improve your experience. You can control or disable cookies through your browser settings.
7. Third-Party Websites
Sometimes our site links to other websites. We don’t control these sites and are not responsible for how they handle your data. Always check their privacy policies before sharing your info.
8. Changes to This Policy
We may update this Privacy Policy when needed. If we make big changes, we’ll post a clear notice on our website.
9. If We Change or Cancel
We may make changes or cancel a booking due to unforeseen circumstances. In such cases, you’ll be offered a refund, a change of package, or alternative arrangements. Compensation may be offered depending on the situation.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal data, please reach out to us at:
📧 admin@footballawaydays.co.uk
📍 https://footballawaydays.co.uk/
📞 (+44) 7723078645